Frequently Asked Questions
Everything you need to know about your KOSPET rugged smartwatch and orders.
What is the typical shipping timeframe for international orders?
Orders are typically processed within 1-2 business days. Standard international shipping usually takes between 7 to 15 business days depending on the destination country and local customs processing.
Are KOSPET smartwatches waterproof and durable enough for extreme sports?
Yes, KOSPET smartwatches are engineered for durability, featuring military-grade certifications (MIL-STD) and water resistance ratings up to 5ATM or 10ATM, making them ideal for swimming, hiking, and outdoor activities.
What is your return policy if I am not satisfied with my purchase?
We offer a 30-day money-back guarantee. If you are not completely satisfied, you can return your device in its original packaging within 30 days of delivery for a full refund or exchange.
Do KOSPET products come with a manufacturer warranty?
All authentic KOSPET smartwatches purchased through our official store include a 1-year limited warranty covering any manufacturing defects in materials or workmanship.
Which payment methods do you accept?
We accept a wide range of secure payment options, including major credit cards (Visa, MasterCard, American Express), PayPal, and various local payment gateways to ensure a smooth checkout experience.
How do I sync my KOSPET smartwatch with my smartphone?
You can sync your device by downloading the official KOSPET FIT or KOSPET PRO app from the Apple App Store or Google Play Store and following the Bluetooth pairing instructions provided in the user manual.