Returns & Exchanges
At KOSPET Global Official, we stand behind the quality of our rugged smartwatches and offer a 30-day window for returns or exchanges if you are not completely satisfied with your purchase. To be eligible, items must be in their original packaging with all accessories included and in like-new condition.
Contact Support
Email our official support team within 30 days of receiving your order to initiate a Return Merchandise Authorization (RMA) request.
Prepare Your Package
Securely pack the device in its original box, ensuring all charging cables, straps, and manuals are included to avoid restocking fees.
Ship the Item
Affix the provided shipping label or use a trackable shipping service to send the package back to our designated global fulfillment center.
Inspection and Refund
Once our technicians verify the device's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing